We want you to be 100% satisfied with your purchase. If there is any issue with your order, we offer free replacement within 7 days of delivery. Please note we do not offer monetary refunds — all eligible cases are resolved with a replacement product.
1. Return Eligibility
You can return a product if:
- The product arrived damaged or defective
- The wrong product was delivered
- The product is not working on arrival (Dead on Arrival)
- The product is significantly different from what was described
Returns are NOT accepted for:
- Products damaged due to incorrect installation by the customer
- Products damaged due to power fluctuations or incorrect voltage
- Change of mind after delivery
- Custom-made orders (made to order products)
- Products reported after 7 days of delivery
2. How to Raise a Return Request
1
WhatsApp us at +91 93928 78946 or email hello@signsandarts.in within 7 days of delivery
2
Share your Order ID, photos or video of the damaged/defective product
3
Our team will review and respond within 24-48 hours
4
If approved, we will arrange pickup or ask you to ship the product back
5
Free replacement will be dispatched within 24-48 hours of approval
3. Replacement Policy
- Signs and Arts offers free replacement only — we do not offer monetary refunds
- Approved replacements will be dispatched within 24-48 hours of approval
- Replacement is subject to product availability
- In case the exact product is unavailable, we will offer an equivalent replacement
4. Warranty
- All Signs and Arts LED sign boards come with a 3-month warranty against manufacturing defects
- Warranty does not cover physical damage, water damage (beyond rated weatherproofing), or damage due to incorrect voltage
- To claim warranty, contact us with your order details and proof of purchase
5. Cancellation Policy
- Orders can be cancelled within 2 hours of placement
- Once dispatched, orders cannot be cancelled
- To cancel, WhatsApp us immediately at +91 93928 78946
- Cancelled order refunds are processed within 3-5 working days
6. Contact Us
- WhatsApp: +91 93928 78946 (10am-8pm, Mon-Sat)
- Email: hello@signsandarts.in
- Website: signsandarts.in
This Refund Policy was last updated on May 2025. Signs and Arts reserves the right to modify this policy at any time.